Cognitive

Advancing cognitive accessibility

Vodafone Ireland aims to ensure products and services to be as accessible as possible to those with cognitive conditions, so that everyone can stay connected and engaged.

Assistance dogs in stores

At Vodafone, we warmly welcome everyone to our stores, including all assistance dogs. We want to ensure that your visit is as comfortable and convenient as possible, so we've arranged priority seating just for you.

To make your experience even smoother, we encourage you to book an in-store appointment. This way, we can attend to you promptly without any waiting time. Simply visit our store finder page to get the contact details and schedule your visit.

We look forward to seeing you soon!

Sensory hours

Would you rather visit our stores at a quieter time? A number of Vodafone stores have committed to autism friendly shopping hours, in partnership with AsIAm, on Wednesday mornings between 9am and 11am. In these stores and during these hours noise is minimized to make your experience with us more pleasurable. Assistance Dogs are more than welcome. We have put in place priority seating arrangements for your comfort. We provide appointments as often as possible so that you are not left waiting. Our Autism Ambassadors wear lanyards to support communication needs in person, and much, much more.

Visit our autism awareness dedicated page to learn more about our sensory hours and other related initiatives.

Jam CARD

In 2025, Vodafone Ireland partnered with JAM Card and NOW Group, reinforcing our commitment to inclusion and diversity. The JAM Card (Just A Minute) allows those with invisible disabilities to discreetly request patience during daily interactions - whether in stores, on public transport, or elsewhere.

As part of this partnership, we’ve provided tailored JAM Card eLearning training for our retail teams, equipping them with the skills to support people with visible and invisible disabilities. This is a meaningful step towards breaking down barriers, enhancing customer service, and fostering a culture of understanding and neurodiversity across Vodafone.

Simplified Billing

Want an easier bill to read? Vodafone are able to provide two simplified versions of our typical bill for our products and services.

Summary

If you want to know just the cost of the calls and data used, request a summary bill.

Non-itemised

This bill format will show you what the cost of your bill is with no other details.

To request either of these bills;

Log in to MyVodafone on the app or web browser.
Go to 'Account'.
Go to 'Settings'.
Click into 'Billing Details'.
Scroll down to 'Billing Preferences'.
In 'Bill type', select how you want to view your bills.

Vodafone TV Subtitles

You can get subtitles on your Vodafone TV in the following ways:

Subtitles work on a number of channels by selecting info/language/subtitles/on (including BBC channels).
For many of the national stations (RTE, TG4, Virgin Media) the process is different and requires the use of the remote control in your Vodafone TV Anywhere app.

There are just a few steps to follow:

Turn on Subtitles

Open the Vodafone TV Anywhere app and select 'Remote and TV Box'
Press the 'Text Button' followed by 888
Programme subtitles will display where available

Sync TV App

If you haven’t already synced your TV Anywhere app remote control to your TV box, you can do so by following the below steps:

Ensure you are connected to your home Wi-Fi network
Select 'Remote and TV Box' from the app menu
Select the 'TV Box' icon at the top of the screen. Your device will search for your TV Box
Tick the 'Media Room Device' and you are ready to go